return, Warranty, and trade-up Policies

Return policy 

  • All in store items and computers may be returned for a refund within 30 days of purchase.  

  • A Green PC receipt is required at the time of the return.  

  • Special order computers, special order parts, and any software cannot be returned.    

Computer warranty policy  

All computer systems purchased with us come with a limited hardware warranty. This warranty covers all of the original hardware of the computer (ex: CPU, GPU, RAM, PSU, etc)  but does not cover data loss, software malfunctions, problems resulting from abuse, misuse or items missing Green PC product tags.  

This warranty applies to our: 

  • Refurbished desktops and laptops for 1 year after the date of purchase.  

  • Barebones desktops and laptops for 30 days after the date of purchase.  

  • Refurbished desktops and laptops purchased on or after January 1st of 2019

Green PC’s responsibility for hardware defects is limited to repair or replacement at our discretion. 

Trade-up Policy

Computers purchased from Green PC are eligible to be traded up within 2 years of the original date of purchase. These computers must be in full working condition with minimal cosmetic damage. The value of the machine is reduced by a percentage over time. The amount of in-store credit given is shown by this chart. 

Time Frame 6 Months 1 Year 18 Months 2 Years
% of Original Purchase Value 80% 70% 60% 50%

For example: A computer purchased for $250 within 6 months can be traded in for $200. ($250 x 80% = $200) 

Green PC reserves the right to refuse trade-up to any machine for any reason.